At the Surf Life Saving Foundation, our supporters are the heart of our mission, not only on Australia’s beaches but also in disaster relief efforts across communities. Your generosity enables us to rescue beachgoers, provide emergency aid, and ensure our volunteer surf lifesavers have the training and equipment they need. To continue improving how we serve you, we are implementing a system upgrade that will enhance your experience and strengthen our operations.

Key Dates and Information

As we transition to this new system, please take note of these important dates:

• Call Centre Closure
  Our call centre will close early on Friday, 11th October at 12pm AEST as we prepare for the upgrade. We appreciate your understanding during this time. Please note that our website https://slsfoundation.com.au will continue running during this closure period, ensuring you can still donate to help support Surf Life Saving.
• System Downtime and Delays
  The new system will go live on Monday, 14th October. While we aim to keep disruptions to a minimum, there may be short delays in processing enquiries, donations and other requests as we get accustomed to the new system.

What to Expect

We’re confident this upgrade will bring many benefits, including:

• Improved Communication
  You’ll receive more timely and relevant updates about our lifesaving work and community relief efforts.
• Seamless Donations
  Processing donations and receiving receipts will become even more efficient.
• Enhanced Support
  Our supporter services team will have better tools to assist with your queries, making for a faster, more personalised experience.

A Friendly Request for Patience

With the new system commencing on Monday, 14th October, we kindly ask for your patience as our friendly supporter services team get familiar with the updated processes. We’re here to help, and your understanding will make the transition smoother for everyone!

Thank You for Your Continued Support

Your support not only helps save lives on our beaches but also strengthens our ability to respond to disasters across Australia. We appreciate your patience and understanding during this system upgrade, and we’re excited about the improvements that will allow us to serve you better in the long run.

If you have any questions, please reach out before 12pm AEST on Friday, 11th October, or after Monday, 14th October. We look forward to continuing our lifesaving and disaster relief efforts with you by our side.